SendSafely for Zendesk: File Exchange Made Simple
Enhance your Zendesk support experience with end-to-end encryption for seamless, secure file transfers between agents and customers. Protect sensitive data while simplifying your workflow.
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Turn-Key Data Security for Zendesk
End-to-End Encryption
Protect all customer file transfers with advanced encryption technology that keeps sensitive information secure throughout the entire transfer process.
Isolated Data Storage
Files are never stored on Zendesk servers – only secure links are shared, minimizing vulnerabilities and protecting your data.
Granular Access Control
Ensures only authorized parties can access sensitive data, with comprehensive logging of all views and downloads for complete visibility.
Advanced Privacy Features
Watermarking and restricted file save and print capabilities prevent recipients from downloading or printing shared images and PDF files.
Automatic File Expiration
Set customizable expiration policies that automatically delete shared files after a specified time period, ensuring data isn't retained longer than necessary.
Multi-Channel Integration Options
Agent App
Agents send, receive, and view encrypted files directly within their Zendesk workspace.
Zendesk Portal Widget
Customers securely submit files through your Zendesk Support Portal.
Dropzone with Connector
Collect files from outside the Zendesk portal with automatic ticket integration.
Zendesk Messenger
Automate secure file collection with AI-powered chats in Zendesk Messenger.
Agent App: Streamlined Workflow
Agents send, receive, and view encrypted files directly within their Zendesk workspace.
Unified File Management
View all securely attached files directly within your Zendesk workspace, eliminating the need to switch between platforms or manage separate logins.
One-Click Secure Sharing
Send encrypted files to customers with a single click, maintaining security without compromising on convenience or speed.
Customizable Authentication
Control authentication requirements for customer access, balancing security needs with user experience for different types of information.
Easy Installation
Get started quickly with free installation from the Zendesk Marketplace, with premium features available through SendSafely subscriptions.
Zendesk Portal Widget: Secure Customer Uploads
Customers securely submit files through your Zendesk Support Portal.
Enhanced Security
Replace standard Zendesk attachments with encrypted transfers marked by a distinctive orange padlock icon.
Seamless Integration
Maintain the familiar Zendesk interface while adding powerful security features.
Auto Link Generation
Secure download links are posted directly to the ticket comments by the portal widget, streamlining the process.
File Type Restrictions
Control which file formats customers can upload, preventing unauthorized file types and enhancing security governance.
Dropzone: One click file collection from any device
Collect files from outside the Zendesk portal with automatic ticket integration.
Branded Customer Experience
Create a customizable portal that matches your brand identity for a seamless customer experience when collecting files outside of Zendesk.
Pre-Populated Tickets
Use encoded links to automatically associate uploads with the correct ticket numbers, eliminating manual tracking and reducing errors.
Automatic Ticket Updates
Tickets update automatically when files are submitted, keeping agents informed and maintaining a complete record of all communications.
Mobile-Friendly File Collection
Perfect for collecting files from customers on mobile devices, ensuring security and ease of use regardless of access level or device type.
Zendesk Messenger: Automated File Collection
Automate secure file collection with AI-powered chats in Zendesk Messenger.
AI-Powered Conversations
AI agents automatically recognize when customers need to share sensitive files and seamlessly initiate the secure upload process without human intervention.
Security-First Design
Maintain end-to-end encryption throughout the entire conversation flow, ensuring customer data remains protected even when collected through automated AI interactions.
24/7 File Collection
Enable round-the-clock secure file uploads with AI assistants that can collect sensitive documents outside of business hours, improving customer satisfaction.
Seamless Handoff
When human agents join the conversation, they immediately have access to securely shared files with complete conversation context for a smooth transition from AI to human support.
Customer Reviews from Zendesk Marketplace
Healthcare Security
“Moreover, the secure encryption provides the peace of mind necessary for our healthcare environment, keeping our security and compliance team highly satisfied.”
Miguel Contreras
Kyruus Health
Enterprise Implementation
“SendSafely on the other hand have been great to work with, functioned flawlessly from the get go and was seamless in getting set up and running. Great experience and product!”
Ed Kim
Street Contxt
Customer Support Excellence
“The perfect solution to safely deliver files. We've utilized this service for years without issues. SendSafely also has excellent customer support! Highly satisfied!”
Charlotte Wright
MANTECH
Workflow Integration
“Not only was this setup quickly and branded to our company, I quickly was able to start the Dropzone for files from customers and attach that history directly to the service ticket.”
David Blankenship
Advontemedia
Get Started with SendSafely for Zendesk
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Ensure Regulatory Compliance
HIPAA
Protect patient health information with controls that satisfy healthcare compliance requirements.
GDPR
Meet European data protection standards for handling personal information.
CCPA/CPRA
Comply with California consumer privacy regulations.
PCI DSS
Secure payment card information with appropriate controls.
FINRA/SEC
Satisfy financial services regulatory requirements.
SOC 2
Maintain compliance with security control standards.
Increase Agent Efficiency
Streamline your customer service workflows with SendSafely's optimized integration.
Large File Size Support
Handle large files of up to 10GB without the constraints of Zendesk’s 20MB limit, enabling customers to share detailed logs, videos, and complex documentation effortlessly
Reduced Resolution Time
Eliminate the back-and-forth communications requesting alternative file sharing methods, allowing your team to access critical information immediately and resolve tickets faster.
Streamlined Workflow
Files are conveniently linked to their associated tickets, creating a seamless experience for both agents and customers without disrupting your existing processes.
Secure Yet Convenient
Maintain enterprise-grade security while providing a user-friendly experience that requires no technical expertise from your customers or customer facing team.
Security Team Advantages
Complete Visibility
Comprehensive audit logs track all file access and activity.
Granular Access Controls
Define precise access permissions and time limits.
End-to-End Encryption
Keeps files protected throughout their lifecycle.
SendSafely's security-first approach gives your team the tools they need to protect sensitive data without hindering operations. Security professionals gain confidence knowing that every file transfer adheres to best practices automatically.
Complete Visibility
Comprehensive audit logs track all file access and activity.
Granular Controls
Define precise access permissions and time limits.
End-to-End Encryption
Keeps files protected throughout their lifecycle.
Key Benefits for Support Teams
Stay in Zendesk
No need to switch between applications, keeping your workflow streamlined and efficient.
Reduced Training
Intuitive interface requires minimal onboarding for new support team members.
Faster Resolution
Accelerate support processes with streamlined file sharing capabilities, which is both secure and fast.
Simplified Compliance
Meet regulatory requirements without additional effort or complex procedures.
Get Started with SendSafely for Zendesk
Simple Installation
Install directly from the Zendesk Marketplace with just a few clicks – no complex setup required.
Free Trial
Test all features with our comprehensive free trial options, before committing to a subscription.
Dedicated Support
Receive personalized assistance for enterprise implementation from our expert technical team.
Custom Demo
Contact our team for a personalized demonstration tailored to your specific support workflow needs
Request Demo