Case Studies
Take a look at how leading companies have secured their business workflows with SendSafely.
From agent to customer, Mercury and SendSafely deliver seamless security.
Mercury, an innovative fintech startup, recognized that the protection of sensitive client data was one of the keys to maintaining client trust. The organization needed a solution that offered ease of use and the highest level of protection for both client and agent during inbound and outbound interactions.
Cezanne HR uses SendSafely to fulfill the most important responsibility to its customers.
EU Data Protection Laws such as GDPR mandate that organizations protect confidential personal information from misuse and respect certain rights of the data owners. Cezanne needed a data transfer solution that allowed them to collect data quickly from new customers while upholding their responsibility to secure and protect that data at all times.
At Addepar, safeguarding client information is part of the business. For secure communication they rely on SendSafely.
Addepar, a cloud-based investment management platform, needed an easy to use web-based encrypted messaging and file transfer platform that integrates seamlessly with Gmail for Business.
Instacart uses the Dropzone API to protect their Get Vaxxed For Snacks Sweepstakes.
Instacart, a leader in the online grocery industry of North America partnered with the White House to encourage more Americans to get their first vaccine shot. Behind the scenes, Instacart used SendSafely’s Dropzone API to protect Sweepstakes entries using end-to-end encryption.
EZOPS relies on SendSafely and Zendesk Guide to effortlessly deliver new software.
EZOPS develops AI-driven solutions to enhance productivity for middle and back-office teams in the financial services industry. Having a cost-effective solution to securely and easily distribute software releases to customers is critical to their business.
NES Digital Service delivers Just-In-Time secure data sharing to support Scotland’s most vulnerable population during COVID-19.
Given the fast-moving nature of COVID-19, it was critical the platform be built in a very short period of time. As the project also involved collecting and sharing the demographic data of thousands of Scottish Citizens, secure data exchange capabilities were a must.
From project launch to conclusion, Include Security uses SendSafely to protect all phases of the client engagement.
Include Security needed a user-friendly solution that would reduce client challenges and comply with SOC2 Type II requirements. The use of SendSafely resulted in a 38% improvement in client satisfaction when receiving encrypted communications.
Data Capture Experts relies on the SendSafely API to get the right information to the right person at the right time, so that informed healthcare decisions can be made.
Using SendSafely enabled DC2Vue to continue to enhance efficiency and quality in Healthcare by leveraging the lowest common technology denominator between patients and providers: an email address and a browser.
FreshBooks secures sensitive customer data in Zendesk, building client trust.
SendSafely’s seamless integration with Zendesk has enhanced FreshBooks’ approach to handling sensitive customer data. By offering a secure, user-friendly, and cost-effective solution, FreshBooks has strengthened its compliance posture and improved agent productivity.
All In Credit Union considers SendSafely an indispensable tool.
All in Credit Union needed to streamline communications with external parties and comply with GLBA and NIST 800-53 security regulations when processing loan and insurance information. SendSafely provided a strong ROI with faster claims resolution and improved customer experience.
Mony Group Delivers Secure, AI-Powered Customer Support at Scale with Intercom and SendSafely
In an industry where compliance, data protection, and customer trust are paramount, UK-based financial services provider Mony Group has taken a bold step: go all-in on AI-first customer support, powered by Intercom’s AI assistant, Fin, and secured end-to-end with SendSafely.
Portico Healthnet Delivers Secure, Accessible Healthcare Support Across Minnesota
Portico Healthnet helps uninsured Minnesotans access affordable medical care, largely serving households below 300% of the federal poverty level who rely on mobile phones for internet access. When the pandemic ended in-person services, they needed a secure, intuitive mobile solution for remote document collection, seamless on any device, and uncompromising on security.
Simplicity: the Key to District-Wide Adoption at Kalispell Public Schools
Kalispell Public Schools serves a diverse and highly transient student population. With frequent student movement and new open enrollment legislation, the district needed a secure, scalable, and easy-to-use platform to transfer sensitive student information such as health records, Individualized Education Plans (IEPs), and enrollment files.
MoonPay uses SendSafely for seamless secure file sharing in real-time chat
MoonPay enhanced its live support experience by ensuring customers can safely share sensitive documents in real-time chat, eliminating the need for email escalations. The result is faster resolutions and a better customer experience, all while keeping support teams focused in their preferred live channels.
How Unity Keeps Secrets a Secret with SendSafely
From bug reporting to engineering collaboration, Unity relies on SendSafely as its universal, tool-agnostic solution for managing secrets, keeping them out of tools such as email, Slack, Zendesk, and Jira.